SERVICE ENHANCEMENTS AND SYSTEM EXPANSION EVALUATION CRITERIA
Customer Conveyance
System Configuration
- Reduction in number of transfers/minimization of transfer time
- Improvements to Interconnectivity between modes (including fare collection)
- Improvements to station access
- Expansion of transit access to geographical areas underserved by transit
- Improvements to service frequency *
- Increase in travel speed
- Reduction in travel time
- Reduction in automobile travel time advantage *
- Expansion of transit access during time periods poorly served by transit
- Improvements to reliability of service
- Expansion of capacity where and when crowding occurs
- Improvements to vehicle comfort and passenger circulation
- Elimination of barriers to efficient travel between key destinations and neighborhoods with substantial minority or low-income population
- Provision of benefits that outweigh burdens in neighborhoods with substantial minority or low-income population
- Improvements to reliability and quality of stop announcements *
- Improvements to availability of real-time service performance data *
- Number of transit riders served
- Number of new transit riders served
- Change in transit mode share for the regional network
- Reduction in regional emissions
- Consistency with local plans that promote coordinated, transit-oriented development and support sustainable land use patterns
- Contribution to attainment of MPO land-use goals
- Contribution to brownfield and infill development
Customer Support and Safety
- Enhancements to customers´ personal safety
- Provision of amenities where customers access service
- Enhancements to vehicle and station cleanliness *
- Improvements to responsiveness and courtesy of employees *
- Improvements to safety and security training for operators *
- Improvements to navigational tools
- Expansion of schedule availability *
- Provision of customer information in languages other than English *
Accessibility
- Number of transit riders served
- Improvements to ease of transfers between rail lines
- Improvements to ease of transfers between rail lines and other transit modes
- Expansion of access to major activity centers
Related Documents
2003 PROGRAM FOR MASS TRANSPORTATION
Massachusetts Bay Transportation Authority
Driven by Customer Service
Driven by Customer Service